Shipping & Return

SHIPPING & DELIVERY

  • If we have your products in stock and your order is placed before 16:00, we will usually dispatch your order on the same day, orders received after 16:00 will be dispatched the next day.
  • We can ship to virtually any address in Pakistan
  •  Orders are processed within 24 hours and are generally scheduled for delivery the following working day
  •  Timely delivery is subject to the availability of stocks and payment authorizations
  •  Eye Mart provides Free shipping Across Pakistan. Order above 2000.
  •   Check-out page. The final amount charged will include shipping charges
  •  The actual delivery time is Local – 2-3 working days. Our delivery agents make two attempts to deliver a parcel.

RETURN, EXCHANGE REFUND POLICY:

  • We are happy to exchange any unopened, undamaged, and unexpired contact lenses within 10 days of purchase. Unfortunately, we cannot accept returns made to order. 
  • Any product purchased can be exchanged within 10 days of purchase from receipt by courier.
  •  If the article is not used, all tags are intact, packing is in its original condition and you have the original invoice with you, then you are good to go ahead with the exchange. Articles purchased on discounts are not qualified for exchange though.
  •  We don’t offer a cash refund instead you will be issued a coupon of the same value, which you can use to buy now or in the future.

 

To initiate a return, please contact our customer service team who will be delighted to help you with the process, they are available 24/7 at info@eyemart.pk or +92-315-2500543

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